Clover Games Co., Ltd. Operation Policy

Clover Games Co., Ltd. Operation Policy

1. Basic Operating Policy

1) This operation policy is a principle for coherently responding to problems that may arise in the service of '#Me' provided by Clover Games (hereinafter referred to as the 'Company').

2) The company may enact/change/delete the contents for efficient operation, and in case of change, it will be notified from 7 days before the effective date to the day before the effective date, and in case of revision of contents unfavorable to users or important contents, at least 30 days in advance We will notify you or notify you by e-mail.

3) This is the company's regulations that set the general principles of operation, such as the sanction standards for member's violation of obligations set out in the Terms and Conditions, in order to quickly and consistently respond to problems that may occur during the service provide.

4) Matters not mentioned in this operation policy can be coordinated through the terms of use and the purpose of this operation policy, common sense and general sentiment, and related laws and regulations.

2. Customer's Obligations and Rights

1) In order to receive quality service, customers have certain things to observe, and based on this, they can claim legitimate rights.

2) Customers must sign up with their own personal information when signing up for membership. can.

3) Customers cannot engage in any commercial activities by using the service without the prior consent of the company.

4) The customer cannot use the information obtained by using the company's services in other ways such as copying/replicating/changing/translating/publishing/broadcasting, or providing it to others without the company's prior consent.

5) If you discover any vulnerabilities in the game (bugs, account theft, illegal programs), you must report it through the [Customer Center]. If you abuse it or pass it on to others without reporting it, it may be judged as an intentional unsound act and you may receive a penalty. The use of the following items may be restricted without prior notice in each case.

 ① Abuse through system problems

 ② Dissemination and abuse of bugs without notifying the [Customer Center]

 ③ Acts of using illegal programs not recognized by the company (programs not officially delivered or approved by the company)

 ④ Interfering with the use of services by other members using system instability

 ⑤ Data manipulation and extraction

 ⑥ Other acts that are judged to be inconsistent with the operating policy in the judgment of the person in charge of the service

6) Customers can inquire about the '#Me' service through each of the following inquiry channels.

 ① In-app [Customer Center] Inquiry

 ② Detailed game information for each store > Inquiry

The Company promises to respond to customer inquiries and requests received through all channels listed above by using all possible means as quickly as possible.

However, we apologize for the fact that responses or processing may be delayed due to the workload, etc.

7) In the event of unreasonable damage to the service, the customer may exercise the right through a legitimate method. The company promises to do its best to protect the legitimate rights of its customers.

8) If the customer is dissatisfied with the application of this operation policy, he or she can file an objection to the company at any time, and if the objection is justified, he or she can receive legitimate help according to the operation policy. However, if it is due to a cause attributable to the company, the company will compensate for the damage suffered by the user as determined by the company.

3. Account Management

1) Customers must manage their own accounts.

2) Sharing/transferring/transferring items and accounts in an unusual way is not accepted, and it is difficult to help with problems (fraud, account theft) that arise from this.

3) If you try to share your account with others or to trade cash/in-kind for accounts, characters, or items, your right to use your account may be deprived without warning, and we cannot help you with any problems that may arise from this. In addition, the person who registered the account is responsible for any problems arising from account sharing and cash/spot transactions.

4) Members must not use the personal information of third parties. You can protect your information from other people's illegal actions by periodically changing your account password.

5) Most cases of fraud are caused by personal negligence, so it is difficult to provide assistance for the damage caused by this. Please be careful when using the game, as similar character names, impersonation of acquaintances, and fraud using acquaintances occur frequently.

4. Naming Policy

1) The naming policy in this section applies equally to all names selected by the customer, such as all nicknames and crew names used in the game in relation to the service.

2) When using the service, the customer can freely choose a name, such as a nickname or crew name, and use it. However, if the use of the following names is detected, restrictions and changes may be made without prior warning, and the company may take necessary measures.

 ① Names that offend others

 ② Names that contain profanity, profanity, advertisements, or sexually suggestive content

 ③ Racist and sexist (obscene) names

 ④ A name that is anti-social or demeaning to a specific religion or group or that violates related laws

 ⑤ Names judged to be related to, or intended to impersonate, the Company, the game, or the original work  

 ⑥ Names that can trigger cash transactions for items/accounts

 ⑦ Names that are recognized or misleading as operators, such as operators and service personnel

 ⑧ Other names that may violate the trademark copyright of a third party

 ⑨ Names that have been combined by changing some of the spellings of the nicknames listed above or adding other characters before and after

5. Recovery Policy

1) If an item/character is lost or information is changed due to a technical error, recovery is possible to the extent that objective data and information through data are confirmed. However, it is difficult to provide assistance in the case of the customer's own negligence or failure to familiarize himself with the contents specified in the operation policy, the contents of the game and notices, etc. in advance.

2) Most cases of fraud are caused by personal negligence, and it is difficult to assist with damage caused by fraud. However, in order to prevent further damage, the use of the service is restricted according to the account operation policy that has been confirmed after an investigation has been conducted. 

3) Requests for restoration must be submitted within 7 days from the date the problem occurred, and it is difficult to help with restoration after that inquiry period.

4) Inquiries must be submitted directly to the account in question, and inquiries on behalf of others are not accepted.

6. Duties and Roles of Service Personnel

1) The service person in charge has a role in helping customers to use the service smoothly.

2) The service manager complies with the operation policy, service terms and conditions, and privacy policy.

3) The service manager does not ask for the customer's personal information (password), etc., and never arbitrarily modifies or leaks the customer's personal information. However, if there is a formal request for cooperation from a law enforcement agency, it can be provided to the relevant agency.

4) Service personnel respond to customer inquiries and requests as quickly and kindly as possible. However, if it is judged that the contents violate the operation policy or it is difficult to provide normal operation and service, we can make judgments/actions from an objective standpoint.

5) Service personnel receive reports of all types of bugs that may occur to customers, and the company has the duty to check and correct them. If a customer finds any type of bug, please report it to the [Customer Center] immediately.

6) If an item/character is lost or information is changed due to a technical error, recovery is possible within the scope of confirming objective data and information through data.

7) The service manager may take various measures stipulated in this operation policy for customers or groups of customers who have violated this operation policy.

8) The service manager may restrict access to some or all of the game if an abnormal phenomenon occurs inside or outside the in-app.

9) Impersonating a service person or engaging in business or interfering with mediation may result in restrictions on service use.

10) In order to create a healthy service use culture, postings may be edited, moved, or deleted without prior notice in accordance with the operating policy, and service use may be restricted in some cases.

7. Bad behaviors management policy

1) Abusing system bugs, etc., or sharing with other customers is prohibited. This is because, in the case of exploiting a bug, it is an act that interferes with in-app content and normal service use. If you find a problem such as a bug, please report it immediately through the [Customer Center].

2) Abusing system bugs is an act that goes against equity with other customers. Therefore, if you abuse or share system bugs or problems, you may be restricted from using the service without prior warning or your qualifications may be suspended. 

3) In the case of words that may promote hate in the game, measures such as adding them as prohibited words and prohibiting the use of such words may be taken at the company's discretion.

4) In the case of registering the following acts and postings, the publisher of the post, because acts that interfere with the public welfare and morals on the homepage, in-app community, and the community officially recognized by the company may cause damage to other customers and suspending customer rights for unmanned actors.

 ① If the content is for profit or is judged to be similar to an advertisement or advertisement

 ② In case of trying to instigate an attempt related to cash transaction, account transaction, server-to-server transaction, or other customers

 ③ In the case of content that severely insults the company, other customers, or third parties or damages the reputation of the company by slander

 ④ In the case of posting or linking information, sentences, figures, etc. that violate the Juvenile Protection Act

 ⑤ If the content promotes illegal copying or hacking

 ⑥ If the content is objectively recognized as being related to a crime

 ⑦ In case of content that infringes other rights such as copyrights of other users or third parties

 ⑧ In case of deviation from the principle of posting stipulated by the company, or if it does not conform to the nature of the bulletin board

 ⑨ In case of spreading false information or causing misunderstanding to many customers

 ⑩ In the case of content containing profanity, profanity, obscene words and expressions

 ⑪ In case of impersonating a service person or company employee

 ⑫ In case of content that violates the terms and conditions and other related laws

4) If you commit fraud (any act that attempts to deceive the other party to obtain an unfair advantage in the game), you may be subject to various restrictions according to the operation policy and punishment according to related laws if it is an act that causes damage to other customers.

8. Change of Services

1) The company may modify all or part of the service after prior notice if it is necessary for operational and technical reasons, such as new service contents and various bug patches. However, if there is an unavoidable reason, it may be notified later.

2) Customers cannot use paid services due to service changes, etc. In particular, the company is not responsible for any damage caused by the loss of expected profits and benefits not provided by the company directly from the use of the service.

9. Use Restriction Policy

1) This is a policy that protect users from interference with the use of the service or acts that impair public morals so that customers can play smoothly while using '#Me'.

2) If you violate the standards specified in the operation policy, you may be restricted from use without prior notice.

3) If it is restricted according to the provisions of the operation policy, you can file an objection by following the explanation procedure below.

 ① You can file an objection through 1:1 inquiry within the customer center.

 ② Appeals can only be filed within 7 days from the date of application of the restrictions on use.

 ③ Appeals will be processed within up to 15 days from the date of receipt.

4) The criteria for limiting game use are as follows.

Category	Detail	Primary	Secondary	Tertiary
Impersonation and account theft	① Creating an account using another person’s personal information ② Accessing another user’s account without permission and damaging the account ③ Using another person’s payment method to pay for paid services	Permanent access restrictions
Payment cancellation / refund abuse	① An act of obtaining undue profits by abusing the payment, payment cancellation, or refund process provided by the company or the open market ② An act of disseminating the abuse method of the payment-related process to other users	Temporary access restrictions
Personal Information extrusion	① Acts of requesting or distributing personal information and payment information of other users without consent	Permanent access restrictions
Cash transaction	① Acts of transacting or attempting to trade accounts, in-app goods and items with cash or equivalent real goods or services	Limited access for a period of time (7 days)	Limited access for a period of time (30 days)	Permanent access restrictions
Illegal programs and hacking	① When accessing/playing the app through a manipulated application ② When a log that cannot be reproduced by normal play is identified in the system ③ Any use of content that replaces the use of content, including repetition of simple actions through unauthorized software or hardware Act	Limited access for a period of time (7 days)	Limited access for a period of time (30 days)	Permanent access restrictions
	④ Changing or modifying the application provided by the company, or manipulating or distributing other app-related data ⑤ Creating, distributing, or using a program, device or device that neutralizes technical protection measures on the app or service or interferes with normal operation ⑥ Taking unfair profits through hacking or affecting the in-app balance, system, etc. ⑦ Using, recommending, distributing, or promoting unauthorized programs through public places and media that can be viewed by multiple users	Permanent access restrictions
Using system errors or bugs, abusing	① Acts of using system errors, bugs, and abusing even though there is no unfairly acquired profit ② Acts of obtaining minor profits or causing minor damage to other users by using system errors, bugs, and abusing	Warning	Limited access for a period of time (30 days)	Permanent access restrictions
	③ Abusing system errors, bugs, and abusing to obtain unreasonable profits or damage other users ④ Distributing system errors or bugs to other users within the service or in the community without notifying the company even though they are discovered	Permanent access restrictions
Impersonation of management and staff	① In the case of impersonating the management and company employees to deceive other users and obtain or attempt to take unfair advantage or interfere with the use of services by others	Limited access for a period of time (30 days)	Permanent access restrictions
Fraud	① Acts of taking or attempting to take unfair advantage of services by deceiving other users	Limited access for a period of time (30 days)	Permanent access restrictions
Bad manners	① Behavior that offends other users, such as wallpaper, abusive language, profanity, sexual expression, etc. ② Dissemination of rumors, any act that violates public order and morals ③ All publicity for commercial purposes, including gift giving events, obscene media, and illegal gambling and advertising activities ④ Intentionally distributing story spoilers to unspecified people through the chat window in the app	1st: Term access restriction (7 days) 2nd: Term access restriction (30 days) 3rd: Permanent access restriction However, if commercial intent is implied 1st: Term access restriction (30 days) 2nd: Permanent access restriction
	⑤ Acts that interfere with the normal use of services by other users	Warning	Limited access for a period of time (30 days)	Permanent access restrictions
Bad naming	① 「4.Naming Policy, crew name, etc. that violates the standards of the Naming Policy” ② Using a combination of letters and numbers ① Using a nickname, crew name, etc. similar to the one above	Warning (Forced Name Change)	Limited access for a period of time (3 days) (forced name change)	Limited access for a period of time (7 days) (forced name change)
Operational disturbance	① Falsely reporting other 'users' ② Interfering with normal service by making a false report ③ Interfering with the operation of the company's service by interfering with service, disseminating false information, or reporting false information	Warning	Limited access for a period of time (30 days)	Permanent access restrictions
	④ Any act that may infringe on the counselor’s personality or cause psychological damage to the counselor, such as direct or indirect abusive language, verbal abuse, threats, insults, and sexual harassment against the counselor or counselor’s family members	Warning	Limited access for a period of time (3 days)	Limited access for a period of time (7 days)

* The usage restriction period and method may be changed at the discretion of the management.

* In case of overlapping cases, use may be restricted by severity

* Even if the items do not fall under the above items, use may be restricted under the objective judgment of the management team.

10. Community Operation Policy

1) The company operates a service-related community, and any Clover Games customer can use the community service.

2) This community operation policy is a company regulation provided for the smooth use of the community provided by the company in order to facilitate a healthy online community culture.

3) You must not post the following types of posts or comments within the community.

 ① Content that violates social order or other public morals

 ② Content that interferes with or harms the business of the company

 ③ Content that demeans or slanders a specific or unspecified target

 ④ Contents related to the production, sharing, and distribution of illegal programs

 ⑤ Contents related to account or item sales, exchange, etc.

 ⑥ Commercial advertisement content

 ⑦ Content that impersonates or intends to impersonate an employee of the company

 ⑧ Content that infringes on the personal information of others, defames or insults others

 ⑨ Contents related to transactions using cash or in-kind

 ⑩ Content that posts the same content repeatedly

 ⑪ Content that is anti-social or that violates related laws

 ⑫ Other content judged to be irrelevant to the purpose of each bulletin board

 ⑬ Posts and files of content that are judged to be subject to copyright infringement under the Copyright Act

4) The company may move or delete posts or comments that do not fit the nature of each community bulletin board to another bulletin board. In addition, other unsound and contrary to manners or comments falling under each of the above (3) may be deleted without prior notice, and the author may be subject to restrictions on the use of the service.

5) Users are responsible for postings registered in '#Me' related communities.

6) The '#Me' community does its best to manage and maintain the customer's posts on each bulletin board.

However, we are not responsible for any loss of bulletin board data caused by unexpected accidents, natural disasters, or other technical problems.

7) In principle, the company shall not be held responsible for any problems that may arise due to damage to the reputation of others within the '#Me' community, and to be resolved between users.

<Appendix 1.> This operation policy is effective from July 07, 2022.